Services companies are beset by a number of conflicting demands. Successful services businesses turn these conflicts into competencies, and learn how to optimize many dimensions. Let’s explore what this means, and how USA Odoo can help your company find this optimization.
Staff efficiency is one of the key metrics most Services companies use as a starting point. Billability, utilization or tickets assigned, opened and closed are all common ways of trying to determine how productive a staff member is.
USA Odoo’s time logging, help desk and issue tracking tools allow you to quickly roll out a system that can track multiple ways of managing team members’ effective use of time. USA Odoo’s solution is simple, yet comprehensive, and gives managers instant insight into staff member efficiency.
Customer satisfaction is another key to Service company effectiveness. Soliciting feedback, and creating engagement with customers can help fix problems, as well as increase loyalty, referrals and repeat business. Prospective customers want to understand how others “feel” about the company and their experiences.
USA Odoo’s survey tools make it easy to link surveys to the delivery of services and products. We can use surveys in the ordering process to hone in on exactly what a customer may want to receive, and tailor our delivery accordingly.
In our experience, cost per delivery/transaction is one of the key performance indicators on most executive dashboards. Services companies make assumptions about pricing and margins at the beginning of the sales cycle. Executives want to know the actual performance on all transactions, as well as drilling into specific cases, to learn why variance has occurred. USA Odoo’s experience in creating “drill down” dashboards and reports helps create situational awareness that is powerful and actionable.
Services scheduling is key to delivering on our promise to our customers. Successful Services companies have planning and optimization tools in place to deliver the right staff or equipment resources to the job at the right time. Successful services companies have the ability to manage cancellations, rescheduling, or surges in close to real time.
USA Odoo’s solution for Services companies allows scheduling optimizations and re-scheduling flexibility. Reserve staff, equipment, vehicles and parts in advance, and flexibly manage changes that come up during the day.
At USA Odoo, we see that organizations that transparently share their organizational and individual service goals with staff, management and customers lead their respective classes. Sharing metrics and dashboards, on stationary or mobile devices, creates engagement and honest affection from their staff and customers. We believe that communicating important milestones of the delivery of a particular Service sets companies apart immediately.
USA Odoo’s complete solution for Services companies creates efficiency and accountability. Our Services companies lead their markets and consistently find “Blue Ocean” opportunities.
A division of Open Source Integrators, USA Odoo was created to provide Odoo-powered open source accounting, CRM, e-commerce platform, and logistic integration including real-time big data and business process improvements leading the way. USA Odoo provides decades of experience in Odoo spanning a wide range of industries, including the Service Sector, Construction and Utilities, Manufacturing, Direct to Consumer, and Engineering-Centric. From small, independent entrepreneurs with a big idea to national infrastructure efforts, you can rely on the scalable ERP expertise from USA Odoo around the clock.
See how our experience across the accounting discipline helps rightsize the recommendations and solutions for your company.