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Navigate the field confidently

We know that the field can be a chaotic place, with obstacle after obstacle thwarting each of your attempts to implement smooth operations and keep your customers happy. In order for your field service managers to successfully lead their fleets, they’re going to need accurate and complete information on time, as well as seamless communication throughout your organization’s multiple departments and a direct line of sight across customers, staff, and resources—and all of this happening at once. 

You’ve probably got at least one question: How do I optimize my field services?

 

The premier field service management software: Open FSM, by OSI

 

Optimize all aspects of the FSM lifecycle with one powerful solution

Open FSM is OSI’s answer to the urgent call for an optimized solution to field services. With the Open FSM app, you’ll leverage the power of full integration across the gamut of your systems, including inventory, CRM, and fleet management. Gain an accurate view of operations, aided by tools and analytics for actionable data that gives your field service managers the data they need to improve decision-making and navigate the field confidently.

 

FSM app

 

Open FSM Technical Highlights

  • Integrate dispatching tools with Helpdesk/Service calls
  • Optimize orders via timelines and geo-mapping
  • Route inventory for goods, parts, and equipment
  • Trace from vendor to warehouse, from vehicle to customer location
  • Analyze cost tracking per equipment or location

How your field service managers can benefit from Open FSM 

  • Optimized field service assignments, scheduling, and safety
  • Accurate billing and management of invoice exceptions
  • Improved customer response times and reliable appointment times
  • Increased revenue from using available capacity more efficiently
  • Low-cost licensing and cost of operation

 

“The main goal was to replace legacy sales and distribution systems at Manantial. We wanted to fully modernize our operations and provide better tools to users.”

 

Oscar Enzo Navarrete Vargas

Sales and Distribution Systems Developer Sub-Manager, CCU

See Open FSM in action in this case study outlining how CCU is streamlining order processing, enhancing distribution, and creating a complete view of the buyer for fast, actionable data. 

 

The power of Integration: Open source ERP + Open FSM

Open Source ERP as your field service management solution

If you’re a large enterprise organization with field services operating at a moderate to large scale, it goes without saying that you’ll want your FSM solutions to integrate well with whatever ERP system you have in place. There are lots of ERP software solutions out there, but when it comes to FSM, choosing an open source software over a proprietary option can help your business run with the level of fluidity all field service managers aspire to. 

Odoo: The ideal field service management platform

Odoo is one of the most widely used open source business application platforms in the world, with more than two million industry leaders taking advantage of its customizable, user-friendly, and cost-effective qualities. Odoo supports efficiency gains and overall improvement in performance throughout your team. Please, take our word for it—here’s why Odoo the ideal solution for your FSM needs:

  • Integrates with all of your processes
  • Scales to your needs, unlike most out-of-the-box FSM applications
  • Supplies robust data exchange not limited by application program interfaces (APIs)
  • Supports growth with scalability, connectivity, and reliability
  • Carries no risk of functionality becoming unavailable with new releases
  • Provides visibility into source code, making software changes and customization easy

 

The cost of "closed" FSM

fsm blog

Interested in learning more about our approach to field services? Check out this article on how our stripe-earned FSM experts can integrate Open FSM to help you avoid potential field services mistakes.